Legal
Privacy Policy
Last updated: 8 June 2026
1. Who We Are
Servero is a UK-based supplier of enterprise servers, workstations, networking equipment, and data centre components. We are the data controller responsible for your personal information.
- Company name: Servero Limited
- Registered address: Suffolk House, George Street, Croydon, CR0 0YN
- Trading address: Unit 12 Spectrum Court, Intec Business Park, Wade Road, Basingstoke, Hampshire, RG24 8NE
- Website: www.servero-uk.co.uk
- Email: [email protected]
- Telephone: +44 (0)1256 808555
- ICO Registration Number: ZA486063
2. What Data We Collect
We may collect the following categories of personal data:
- Contact information — name, job title, company name, email address, telephone number, and postal address provided through enquiry forms, email, or telephone.
- Transaction data — details of orders, quotations, invoices, and payments.
- Communications — records of correspondence by email, telephone, or post.
- Technical data — IP address, browser type, pages visited, and session duration, collected via Google Analytics (see Section 6).
- Usage data — how you interact with our website, which products or services you view, and how you arrived at our site.
3. How We Use Your Data
We process your personal data for the following purposes and legal bases under UK GDPR:
| Purpose | Legal Basis |
|---|---|
| Responding to enquiries and providing quotations | Legitimate interests / Pre-contractual steps |
| Processing orders and managing customer accounts | Contract performance |
| Sending order confirmations, invoices, and service updates | Contract performance |
| Improving and analysing website performance | Consent (analytics cookies) |
| Complying with legal obligations (e.g. tax records) | Legal obligation |
| Sending relevant product or service communications to existing customers | Legitimate interests |
4. Who We Share Your Data With
We do not sell your personal data. We may share it with:
- Service providers — IT systems, cloud hosting, and software providers who process data on our behalf under contractual obligations.
- Logistics and freight partners — where necessary to fulfil your order.
- Financial and legal advisors — where required for compliance or dispute resolution.
- HMRC and regulatory authorities — where required by law.
All third parties are required to handle your data securely and in accordance with applicable data protection law.
5. Data Retention
We retain personal data only for as long as necessary to fulfil the purpose for which it was collected, or as required by law. Customer and transaction records are retained for a minimum of 6 years for tax and legal compliance purposes. Website analytics data is retained for up to 14 months. You may request deletion at any time (see Section 8).
6. Cookies and Analytics
Our website uses Google Analytics (GA4) to help us understand how visitors use the site. Analytics cookies are only set with your consent, which you can grant or withdraw at any time via the cookie banner displayed on your first visit.
We use Google Consent Mode v2, which means:
- All tracking is blocked by default until you actively accept analytics cookies.
- If you decline, only strictly necessary functionality operates — no data is sent to Google.
- Advertising and remarketing cookies are never set on this site.
To withdraw consent, clear your browser cookies or revisit the site in a new private window — the banner will reappear.
For more information on how Google processes this data, see Google's Privacy Policy.
7. International Transfers
Your data is primarily processed within the UK. Where data is transferred outside the UK (for example, through Google Analytics infrastructure), this is done under appropriate safeguards including UK adequacy decisions or Standard Contractual Clauses.
8. Your Rights
Under UK GDPR, you have the right to:
- Access — request a copy of the personal data we hold about you.
- Rectification — ask us to correct inaccurate data.
- Erasure — request deletion of your data where there is no overriding legal reason to retain it.
- Restriction — ask us to pause processing while a dispute is resolved.
- Data portability — receive your data in a structured, machine-readable format.
- Objection — object to processing based on legitimate interests.
- Withdraw consent — where processing is based on consent, withdraw it at any time without affecting prior processing.
To exercise any of these rights, contact us at [email protected]. We will respond within 30 days.
You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) if you believe your data has been mishandled.
9. Security
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or disclosure. Our website is served over HTTPS. Access to customer data is restricted to authorised personnel only.
10. Changes to This Policy
We may update this policy from time to time to reflect changes in our practices or legal obligations. The "Last updated" date at the top of this page will be revised accordingly. Continued use of our website after any update constitutes acceptance of the revised policy.
11. Contact Us
For any privacy-related questions or to exercise your rights, please contact us:
- Email: [email protected]
- Telephone: +44 (0)1256 808555
- Post: Servero Limited, Unit 12 Spectrum Court, Intec Business Park, Wade Road, Basingstoke, Hampshire, RG24 8NE
